How Has ACRC Improved on Inconveniences in Everyday Life over the Last 4 Years?

Addressed inconvenience and unfairness for citizens identified in 235 cases by ▴developing measures to address fine dust and ▴improving working environment of package delivery workers, etc. through civil complaint analysis and collection of people’s opinions

(25 May 2021, ACRC)

The Anti-Corruption and Civil Rights Commission (Chairperson Jeon Hyun-Heui, ACRC) released key cases where voices of the people who called for improvement on inconvenience and unfairness in everyday life have resulted in concrete policy improvements over the last four years.

The ACRC operates e-People, Government Call Center (110), People’s Idea Box, a platform for citizens to engage in policies, and the Complaints Analysis System. It analyses civil complaints submitted via various channels and collects citizens’ opinions to recommend ways of improving institutions to relevant government agencies so that the people can feel the benefits of the change.