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Policies

Introduction of ACRC Foreign Enterprise Ombudsman

When you face any corruption, illegality or unfairness while doing business in Korea, please contact the hotline below

  • ACRC Foreign Enterprise Ombudsman

Regardless of the type of your case, whether it be report-filing, grievance-petitioning, or administrative appeal, a dedicated consultant will give you a holistic support throughout the handling procedure, informing what you have to do and giving interpretation and translation service.

While your case is being handled, you will be informed of the handling status and be able to communicate with the division in charge in various ways. You will get the handling result via a call and get follow-up management as well. As such, Foreign Enterprise Ombudsman makes proactive efforts to resolve your cases throughout the whole procedure in a transparent way.

ACRC Foreign Enterprise Ombudsman Procedure

  • Operate report/complaint hotline

    Operate report/complaint hotline

    ACRC official channel (acrc@korea.kr, 044-200-7154)

  • Assign the case to a dedicated consultant

    Assign the case to a dedicated consultant

  • Swiftly register the case as a businessrelated issue

    Swiftly register the case as a business related issue

    Support report/complaint taking consultative body

  • Support handling procedure

    Support handling procedure

    Support communication with the division in charge. Inform ongoing handling status

  • Notify handling result

    Notify handling result

    Notify the handling result through a call. Provide follow-up management service