Counseling & Application

Citizens may personally file complaints or designate another person to act in their stead, via direct visit, mail, Internet, fax, etc.

Investigation

The investigator belonging to ACRC demands explanation on the filed complaints and submission of relevant materials and documents to the administrative agency concerned, and attendance and testimony of complainants, stakeholders, reference persons and relevant staff member.
And, this investigator also conducts an on-site investigation at the concerned agency and seeks advices from specialists.

Deliberation & Decision-Making

Upon the completion of investigation, the commission deliberates opinions and evidences submitted. Based on the deliberation results,
it recommends corrective measures or issues official opinions on the complaints or the relevant laws, institutions, and policies.

Notification

The commission immediately notifies matters for judgement to the parties concerned. And, the related administrative agencies should report how they implement these results no later than 30 days after receiving notification of the judgement from the commission. If there are viable reasons to prevent the agencies from accepting and following the commission's decision, the administrative agency concerned can request re-deliberation.

How to File Complaints

If you have any complaints about illegal or unfair action of an administrative agency or unreasonable administrative system, you can file complaints with the ACRC by visit, post, fax or via the e-People system (https://www.epeople.go.kr/petition/pps/pps.npaid).