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Policies

The ACRC resolves complaints of the people

The ACRC, as the national ombudsman of Korea and the final complaint-handling institution of the government,

investigates complaints from the perspective of the people and suggests multilateral solutions.

Ombudsman is an institutional system to prevent, properly control, and resolve infringement of freedom and rights of the people due to the misuse or abuse of administrative authority, and even to promote institutional improvements.

The ACRC, as the ombudsman of the central government to resolve complaints and relieve rights and interests of the people, receives, investigates, and addresses civil complaints to protect the basic rights and interests of the people and to secure administrative adequacy.

Main Functions

  • Investigate and handle civil complaints

    • The ACRC investigates and handles civil complaints about the redress of a grievance on matters that infringe the rights of the people or give any inconvenience or burden to people due to the unlawful, irrational, or passive disposition of an administrative agency, etc., or the irrational administrative system.

  • Resolve collective complaints through mediation

    • The ACRC resolves complaints involving either multiple stakeholders or recognized as having huge social repercussions by mediating each party’s stance.

  • Operate Mobile Shinmungo(Outreach Bus) for complaint-handling

    • The outreach program for complaint-handling functions as a communication channel by visiting people living in areas with limited access to complaint filing, so that their grievances can be heard and be redressed.

  • Support local grievance commissions

    • The ACRC provides support for local governments to facilitate the establishment and operation of local grievance commissions to handle civil complaints fairly and promptly from the perspective of the third party.