ACRC Says “Request for Active Administration Service, And Report Passive Administration Service!”

- The ACRC introduces the Active Administration Service Requesting System for Citizens, enabling citizens to request for reprocessing the outcomes of their reports for passive administration service -

Chairperson Jeon Hyun-Heui is giving a briefing on the introduction of the Active Administration Service Requesting Systems for Citizens

(21st July 2021, ACRC)

Any citizens can request for active administration service on the e-People platform to improve unfair regulations and ensure active administrative service of public officials. If the outcome of passive administration service report is not satisfactory, citizens also can request for reexamination.

The Anti-Corruption and Civil Rights Commission (Chairperson: Jeon Hyun-Heui, ACRC) established an institutional basis to prevent occurrence and recurrence of passive administration service, and to introduce the Active Administration Service Requesting System for Citizens which allows citizens to participate in active administration service.

* Revised ｢Active Administration Operating Regulations｣, and revised ｢Active Administration Operating Regulations for Local Officials｣ were passed at the Cabinet meeting (July 20th)

The government has promoted relevant policies, such as exempting liabilities for the public officials who provided active administration service, and giving awards for excellent public officials, to facilitate active administration service. To further promote this, the ACRC introduced ‘Active Administration Service Requesting System for Citizens’ on the e-People to enable citizens to actively participate in active administration process and provide ideas.

When laws and regulations are lacking or not clear, citizens can make a request for active administration service for public interest through Active Administration Service Requesting System for Citizens. Then, the ACRC reviews the case from the perspective of citizens and encourages active administration by suggesting opinions to the concerned organizations or recommending improvement of systems.

For the last three years(2017-2019), as many as 260,000 policy proposals have been submitted from citizens to the e-People. But, only 4.6% (11,884 proposals) have been actually accepted for actual policies.

Down the road, the ACRC will review cases once citizens submit complaints for public interest through Active Administration Service Requesting System for Citizens to see whether they are in line with public interest. The commission will suggest appropriate directions and guidelines to the concerned organizations and take follow-up measures even if laws and regulations are lacking or unclear.

* Suggestions for directions (examples): efforts are required to address the requests through the support for active administration, such as pre-consulting and active administration committee.

As an organization spearheading the efforts to prevent passive administration service, the ACRC is operating a portal for reporting passive administration service. While the portal receives over 40,000 cases every year, only about 2% were accepted by each organization as actual passive administration service and handled accordingly.

As such, the ACRC improved the system to allow citizens to request for reconsideration of their cases to the commission when they have objection to the outcome of their report or inconvenience is not resolved even after reporting passive administration service.

There are different causes of passive administration service, including behavioral issue of the responsible official, lack of legal basis, unfair practices, or difficulty in coordinating interest.

Thus, the ACRC plans to identify the causes of passive administration service and come up with a comprehensive measures to prevent and resolve them fundamentally.

In addition, the commission will support education and consulting to enable public officials to abandon their passive attitude and provide active administration service, while reviewing and evaluating the handling of reported passive administration service cases.

Chairperson Jeon Hyun-Heui of the ACRC said, “as systemic measures were established to allow citizens to participate in active administration service and prevent passive administration service of public officials, it is expected that citizens will experience active administration service more.”